Questions
What people ask before they write to us.
These answers match the way the practice works. They are not legal advice. If your question is not here, the briefing form is the right place for it. The commercial detail sits on the offer page.
Are you a law firm?
No. Natalia Cerednicenco is a compliance consulting practice. We draft operating documents and findings. We do not represent clients in court or before a regulator, and an enquiry does not create a lawyer-client relationship. Where a question is legal, we mark it for your counsel.
Do you guarantee that a regulator, bank, or partner will accept the documents?
No. We can make the documents accurate, proportionate, and usable. Acceptance by a third party is their decision. We do not sell outcome guarantees or success fees tied to an authority’s decision.
Who do you usually work with?
Owners, general managers, and small teams at organisations that have been asked to show how they onboard clients, keep records, supervise vendors, or handle personal data. Many are based in Moldova. Others work with us remotely in English. We do not work with anyone who wants us to pose as a law firm, a bank, or a public body.
Can you work with our existing lawyer or accountant?
Yes. That is the preferred arrangement. We write so they can review the draft, and we do not overwrite their advice. The proposal can name them as reviewers if you want that stated.
Do you only work in Moldova?
The practice is based in Chișinău, at Dacia Blvd 35. Engagements can be remote. Deliverables under the standard offer are in English. If your source documents are in another language, say so in the enquiry so the proposal can account for reading time. We do not claim to advise on every country’s law.
What should we prepare before the first conversation?
A short description of the business, the request you received, and the date you are working toward. If you have a questionnaire or an existing procedure, you can mention it. Do not attach identity documents, payment card numbers, or a full customer database to the website form.
How is the fee decided?
After a scoping conversation we send a written proposal with a fixed fee for a diagnostic or a program build, or a monthly fee for a retainer. The currency is named in the proposal. This website does not publish a single price because the scope changes the work, and it does not take payment.
How long does a typical engagement take?
A diagnostic is usually two to three weeks after the documents arrive. A program build is usually four to eight weeks, depending on how quickly your comments come back. A retainer runs month to month until either party gives 30 days’ written notice. Dates in a proposal prevail over these ranges.
Will our information stay confidential?
Yes, within the engagement. We do not reuse one client’s procedures as a template for another. The privacy policy explains what happens to the name, email, and message you send through the form. A file-sharing method for source documents is agreed after the proposal, not before.
Can you respond to an incident or an investigation?
No. A live investigation, a personal-data breach, or a frozen account needs urgent advice from qualified counsel, and sometimes from a technical specialist. We do not provide emergency incident response. If we are already engaged, we can help organise documents your counsel asks for, inside the agreed scope.
Do you sell a template without looking at the business?
No. If you want a document that describes your process, we have to see the process. A logo placed on a generic pack is a poor fit, and we decline that work.
How do we start?
Use the contact form or email [email protected]. We reply within two business days. If the work fits, the next step is a scoping conversation and a proposal. Read the offer page if you want the commercial terms before you write.
Still unsure whether the work fits? Read the situations or the disclaimer, then write to us.